This simply shouldn't happen. It's downright scary.
Through the first three months of 2019, some 500 calls a day to 911 were answered not by a call taker, but by an automated message, Ross Jones of WXYZ reports.
More than 6,000 calls lingered for 60 seconds or more before being answered by a call taker; another 980 callers sat for two minutes or more.
“Because people call 911 when they’re in crisis, it really wouldn’t be appropriate for me to say that that’s acceptable,” Assistant Chief James White tells WXYZ.
