Not Lovin' It: McDonald's Manager Fired After Grabbing Customer's Cellphone
September 12th, 2017, 2:43 PM
A McDonald's manager on Ford Road in Dearborn was fired Monday after grabbing a cellphone of customer who was videotaping an exchange with workers, Gino Vicci of WXYZ reports.
"We have zero tolerance for any employee who disrespects our customers," McDonald's said in a statement. "We immediately terminated the manager upon learning of this incident. All personnel are trained to provide high-quality service to our valued customers."
The incident happened last week after customer Tyler Lamb, 22, ordered food, only to realize items were missing and food was cold.
So he swung around the drive-thru again to fix the order.
The McDonald’s employee working the window seemed to be handling the situation and Tyler’s complaint, and asked that he call a McDonald's number in the morning. Lamb was recording the exchange on his phone.
The manager reached out of the window and tried to grab his phone, WXYZ reports. Lamb posted the video on his Facebook page on Saturday.
Lamb tells WXYZ he doesn't understand what made the manager so angry and feels he’s the one who should be upset.
McDonald’s tells the Detroit News it plans to contact the customer on Tuesday and apologize.