Director of Detroit's 911 Operation Removed Following WXYZ Investigation

May 24, 2019, 7:23 AM


The Detroit Police Department has made changes from "top to bottom" of its 911 operation in direct response to problems raised in a months-long  investigation by WYXZ's Ross Jones, the station reports.

The station reported the other day that for the first three months of 2019, some 500 calls a day to 911 were answered not by a call taker, but by an automated message. More than 6,000 calls lingered for 60 seconds or more before being answered by a call taker; another 980 callers sat for two minutes or more

WXYZ says:

“We found some opportunities to make some significant improvements,” said Assistant Chief James White, who announced the changes in an interview with 7 Investigator Ross Jones.

In March, Chief James Craig removed James Fleming as director of the city’s 911 operation. The position is currently vacant and the department is conducting a national search.

Asst. Chief White said the department “holds everyone accountable,” and that under Fleming’s performance “didn’t meet the standards” established by DPD. The changes come in wake of an 8-month 7 Action News investigation into the city’s emergency response system. 


Read more:  WXYZ

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